Frequently Asked Questions
Everything you need to know about your KEF audio experience.
What is the standard shipping timeframe for KEF orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, with tracking information provided via email.
Do KEF products come with a manufacturer warranty?
Yes, all new KEF products include a limited warranty. Passive speakers generally carry a 5-year warranty, while powered speakers, subwoofers, and electronics are covered for 2 years.
What is your return policy for high-fidelity equipment?
We offer a 30-day return policy for products purchased directly from our store. Items must be returned in their original packaging with all accessories to be eligible for a full refund.
How can I ensure I am setting up my speakers for optimal sound?
Every KEF product includes a detailed setup guide. For the best experience, we recommend following the specific placement dimensions and 'break-in' period instructions found in the user manual.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through select partners at checkout.
Are firmware updates available for wireless KEF systems?
Yes, firmware updates for our wireless collections (like the LS series) are delivered over-the-air via the KEF Connect app to ensure your system always has the latest features and performance improvements.